Refund and Cancellation Policy

 

Thank you for shopping at Ceramicplate. We want to ensure your complete satisfaction with every purchase made on our website, www.ceramicplate.in. Please read the following refund and cancellation policy carefully before making a purchase.

Refund Policy:

Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We may request you to provide photographic evidence of the damage or defect. Once verified, we will offer you the following options:

A replacement product with no additional cost to you.
A refund of the full purchase price to the original payment method.
Incorrect Shipment:
In the event that you receive an incorrect item or an item that does not match your order, please contact our customer support team within 48 hours of receiving the shipment. We will arrange for the correct item to be shipped to you at no additional cost. If the correct item is unavailable, we will offer you a refund of the full purchase price to the original payment method.

Quality Dissatisfaction:
If you are unsatisfied with the quality of our products, please contact our customer support team within 14 days of receiving your order. We may request you to provide details regarding your concerns. Depending on the circumstances, we may offer one of the following options:

A replacement product of equal or lesser value.
A store credit for the full purchase price.
A refund of the purchase price minus a restocking fee, which will be communicated to you during the return process.
Cancellation Policy:

Order Cancellation by the Customer:
If you need to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, if the order has already been processed and shipped, we will be unable to cancel it. In such cases, you may refer to our refund policy.

Order Cancellation by Ceramicplate:
We reserve the right to cancel an order for any reason, including but not limited to the unavailability of products, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you promptly and issue a full refund to the original payment method.

Note: It is essential to read the product descriptions, ingredients, and brewing instructions provided on our website to ensure that you make informed decisions before purchasing.

For any further questions or concerns about our refund and cancellation policy, please contact our customer support team at sales@adairdutt.com.

Please note that this policy is subject to change without prior notice. Any revisions or updates will be communicated on our website.